![]() ![]() If there are duplicates, determine which is the correct profile by comparing which profile has sync settings that match those in MMA, and then delete the duplicates. There’s not more than one sync profile per storage location (normally there should be one profile for the device’s internal storage, and a second one for the SD card).To resolve this, in MediaMonkey for Windows, navigate to the device via the Devices & Services in the Media Tree (or via Options > ‘Portable Device Sync’ in MMW4) and verify that: The sync profile exists in MediaMonkey for Windows, but is disabled.In such cases: MediaMonkey will usually give you an error message to disconnect, reboot the device, and then reconnect. ![]() In some cases, the MTP drivers on the device are frozen/inactive.Windows recognizes the device, but MediaMonkey for Windows doesn’t:.The Media Feature Pack contains MTP drivers for versions of Windows that don’t include them.Download and install the Media Feature Pack.‘Browse my Computer’ for the software, then ‘Let me pick’ and select ‘MTP USB Device’ and follow the install wizard.Right-click it and ‘Update Driver Software’.Expand ‘Portable devices’ or ‘Other devices’ and find your device (it must be connected).In the Windows Search box, type ‘device manager’ to launch it.Restart your PC, and see if the issue is resolved.Right-click on the file and ‘Install’ it.The MTP drivers are missing/disabled from the PC:.The USB port or USB cable is problematic.In some cases, access to the device will not be granted unless the device has been unlocked before connecting over USB. This is done either via a notification that appears when the device is connected OR via Settings > Developer Options > Select USB configuration > MTP (Media Transfer Protocol or Settings > Developer Options > Default USB Configuration > Transferring Files. The solution is to switch to ‘charging mode’ and then back to ‘mtp mode’. On some devices (this occurs often with Lineage OS), even though the device is configured to connect in MTP mode, it fails to register as an MTP device with Windows.From the notification, change the connection mode to MTP. When you connect your device, most devices will show a notification prompting you to choose the connection mode (Charge only, MTP, USB Mass Storage). Your Android device isn’t configured to operate in MTP mode.Windows File Explorer doesn’t display the device.To resolve this, upgrade to the latest versions of MediaMonkey for Windows and MediaMonkey for Android, and resolve the permission issues. On some Android devices, content cannot be written if syncing to an external storage location such as an SD Card due to permissions issues.Reboot both the device and the PC to reset the MTP drivers and try syncing again.To install most drivers, extract the zip file, navigate to the extracted files and right click on the. – Custom (Samsung, Motorola, Sony, etc.) Windows USB drivers for Android – Google USB driver for Android ( more information) install an updated/different USB driver to your PC (Google’s USB driver works in most cases).This can be due to faulty/incorrect MTP drivers, and often results in multiple failed sync attempts. USB synchronization via MTP will appear to be frozen (often displaying ‘Removing old content’ on the PC and not progressing) resulting in only a partial sync with incomplete metadata.The device is recognized in Windows File Manager and MediaMonkey, but the connection fails:.If you’re limited to using USB, these are the most common issues and solutions: However, various issues can arise depending on the device and version of Android and Windows and if USB sync fails for an Android device, it’s generally simplest to install MediaMonkey for Android and use Wi-Fi Sync instead. MediaMonkey for Windows can sync over USB with most MP3 Players and Android devices that support MTP (Media Transfer Protocol)–see a partial compatibility list. ![]()
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